AlphaBrook hiring Customer Operations Specialist in United States | LinkedIn (2024)

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Customer Operations Specialist Security verification Security verification Save job Welcome back Seniority level Employment type Job function Industries Featured Benefits Inferred from the description for this job Similar jobs Customer Excellence Specialist - Remote Product Operations Specialist, Flights Customer Service Representative (Remote) Customer Service Representative (Remote) Customer Experience Operations Specialist Customer Service Representative (Remote) Customer Service Specialist Customer Experience Specialist Customer Operations Specialist Part Time Customer Service Representative Customer Success Specialist Customer Experience Assocciate Remote Customer Service Specialist (Voice/Non-Voice) Lead, Customer Experience Customer Service Representative Customer Service Representative Customer Experience Specialist Customer Service Representative Customer Service Representative (Remote) Customer Service Representative (Remote) Customer Success Operations - Analyst Customer Service Representative Customer Relations Analyst (Remote) Manager of Customer Onboarding Customer Service Representative Advocate Customer Service Representative (Remote) Customer Service Specialist People also viewed Remote Customer Service Representative Customer Service Representative- Remote Remote Customer Service Representative Customer Service Specialist Customer Service Representative (Remote) Customer Experience Specialist- Email, Chat, Call Customer Success Operations Manager Customer Experience Manager - Leave Specialist Remote Customer Service Representative Customer Service Representative (Remote) Similar Searches Explore collaborative articles

AlphaBrook hiring Customer Operations Specialist in United States | LinkedIn (1)

Customer Operations Specialist

AlphaBrook United States

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AlphaBrook United States

3 days ago 71 applicants

AlphaBrook hiring Customer Operations Specialist in United States | LinkedIn (4) AlphaBrook hiring Customer Operations Specialist in United States | LinkedIn (5) AlphaBrook hiring Customer Operations Specialist in United States | LinkedIn (6)

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Overview

AlphaBrook is the industry leader in qualitative market intelligence for government contractors. Our VoicedIQ® platform supports thousands of contractor executives to help their teams gain insights into target government customers and ultimately win new public sector contracts. We have grown at an impressive rate since our inception in 2011, supporting many of the fastest-growing small and mid-sized businesses in the industry, as well as major brands like Google, IBM, Northrop Grumman, Peraton, Deloitte, Accenture, and more. At AlphaBrook, we pride ourselves on relentlessly capturing insights to generate public and private sector efficiencies. If you have a strong desire to contribute to a positive, hard-working, and efficient team, then this may be a great fit.

As a Customer Operations Specialist, you will be part of our corporate team and have the opportunity to impact diverse areas of the business depending on our business needs at that time. This role is fully remote with varying levels of involvement in recruiting, customer support, process improvement, and operations. We are seeking individuals who are patient and willing to roll up their sleeves and master different areas of the business across customer support, recruiting, and operations - in no certain order.

Possible Job Responsibilities Include:

Customer Support:

  • Managing customer support functions such as answering client questions or concerns, training clients on the platform, and working with marketing on content ideas related to product features and benefits, problem-solving.
  • Drafting well-written communications to different business stakeholders, including employees, customers, and partners.
  • Collaborating with leadership and keeping the executive team briefed on valuable insights gleaned from customers.

Recruiting Support:

  • Supporting various phases of the recruiting process: job postings, application management, scheduling, interviewing.
  • Communicating via phone and/or email with AlphaBrook employee candidates, as well as with AlphaBrook leadership regarding important candidate hiring decisions
  • Coordinating with the Operations team for ensuring a smooth onboarding experience for new employees
  • Collaborating with leadership on key decisions, including top candidates being considered for offer

Operations:

  • Working with the VP of Operations to problem-solve and improve business processes.
  • Acting as a liaison between the Operations team and other teams within the organization, to include leadership, research, sales, marketing, etc.
  • Collecting and analyzing data to identify trends, diagnose problems, and create solutions to solve problems.

Minimum Position Requirements:

  • Must have received a Bachelor’s Degree from an accredited Institution.
  • Must be able to demonstrate writing proficiency.
  • 40+ WPM, proper grammar, punctuation, spelling
  • Must demonstrate strong interpersonal skills.
  • Must be comfortable handling email correspondence with senior executives
  • Because of the synchronous nature of our work, we require that employees’ remote working locations be in the Central or Eastern standard time zones.

Benefits and Compensation:

  • Competitive Base Salary + Eligibility for Bonuses
  • Minimum of (11) Federal Holidays + 12 Days Annual Paid Time Off
  • Sponsored Health, Vision, and Dental Insurance Plans
  • Sponsored 401k plan with company contribution
  • Employer-paid long and Short-Term Disability Insurance
  • Remote Work Capability (From a primary, designated home office)

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Customer Service, Human Resources, and General Business

  • Industries

    Research Services

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Featured Benefits

Inferred from the description for this job

  • Medical insurance

  • Vision insurance

  • Dental insurance

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